Shipping & Delivery

UK DELIVERY

  • We offer free shipping to all UK addresses.
  • We send all orders within the UK via Royal Mail's Tracked 48 service.
  • Orders normally arrive within 2-3 business days, but please note there can be delays.
  • All orders are trackable and this tracking ID will be included in your dispatch confirmation email. Please get in touch with us at hello@luvlou.com if you do not receive your tracking ID.
  • Please include your phone number for delivery updates.
  • All eyewear will be shipped in a Luv Lou hard case.


INTERNATIONAL DELIVERY

  • We send all international orders via Royal Mail's International Tracked service.  
DESTINATION COST TIMEFRAME 
Europe £10 3 - 7 business days
Africa, Central & South America, Canada £13 6 - 10 business days
USA £15 6 - 10 business days
  • For all orders to Australia, New Zealand, Asia & Pacific Islands please shop at our site luvlou.com.au.
  • Orders normally arrive within the timeframes specified above, however, there can be delays.
  • All international orders are trackable and this tracking ID will be included in your dispatch confirmation email. Please get in touch with us at hello@luvlou.com if you do not receive your tracking ID.
  • As the recipient, you are liable for all import duties and customs. These fees are separate from that of shipping and differ from country to country. If you are required to pay duty and taxes this will be sent to you after purchase from the relevant authorities. Please note this differs for each country code and we are unable to provide the figure.
  • Please include your phone number for delivery updates where available.
  • All eyewear will be shipped in a Luv Lou hard case.


TERMS & CONDITIONS

Please note we are not liable for lost, stolen or damaged products. Parcels cannot be left unattended, so will be redirected to your local post office for collection. We are not responsible for your order if you enter the incorrect address, once the order is dispatched we cannot redirect it so be sure to check the address before confirming your order.