Shipping & Delivery
We offer free shipping on all overs over AUD$200.
For all orders under AUD$200, a flat rate postage amount of $5 will apply for Australia and $10 for Rest of World orders.
Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
CUSTOMS AND IMPORT DUTIES
Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Please Contact Us if you have any questions.
In the unlikely event that you have any problems with your order please visit our Contact Us page.
To assist with fast delivery, we recommend that you use a delivery address where a signature can be obtained.
If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the collection point from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).
If you haven't received a dispatch email, please visit our Contact Us page with your order number (eg. #12345) and we can investigate this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.
For all orders under AUD$200, a flat rate postage amount of $5 will apply for Australia and $10 for Rest of World orders.
- All orders within Australia are shipped with Express Australia Post.
- All orders to New Zealand are shipped with DHL Postal and then transferred over to Aramex within New Zealand.
- All orders to North America, United Kingdom and Rest Of World are shipped with DHL Postal.
- Australia: 1 to 3 business days
- New Zealand: 6 to 10 business days*
- United Kingdom: 7 to 10 business days*
- United States / Canada: 12 to 15 business days*
- Rest of World: 15+ business days
Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
CUSTOMS AND IMPORT DUTIES
Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Please Contact Us if you have any questions.
HAS MY ORDER BEEN SHIPPED YET?
Once your order is dispatched from our warehouse, you will receive an email from Luv Lou confirming that your order is on its way & provide you will the tracking information.HOW CAN I TRACK MY ORDER?
All orders are tracked by the delivery carrier. When your order has left the Luv Lou warehouse you will receive an email advising carrier tracking information.In the unlikely event that you have any problems with your order please visit our Contact Us page.
WILL I HAVE TO SIGN FOR MY ORDER?
A signature is required for all Australian deliveries.To assist with fast delivery, we recommend that you use a delivery address where a signature can be obtained.
If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the collection point from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).
CAN I CHANGE MY DELIVERY ADDRESS?
Once you have checked out and paid for your order, unfortunately we are unable to update the address on your order. Once your order has been shipped, what you can do is contact the courier and see if it is possible to re-direct your order using your tracking number. Please note tracking numbers can take 24 hours to become active with the courier.WHAT HAPPENS IF SOMETHING ARRIVES DAMAGED OR DEFECTIVE?
Please visit our Contact Us page within 7 days to report the issue. Following inspection the item, Luv Lou will either replace or refund the item in accordance with Australian Consumer Laws.I HAVEN'T RECEIVED MY ORDER?
If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.If you haven't received a dispatch email, please visit our Contact Us page with your order number (eg. #12345) and we can investigate this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.
