Returns

International Orders If you placed your order prior to August 5th, please Contact Us for your return.

 

Returns Policy

• If you believe your product to be faulty, please visit our Contact Us page prior to returning your items.

• All returns are to be processed via our returns portal above. Returns are sent by the customer via UPS back to our Luv Lou Distribution Centre. Please allow 5-7 business days for the receipt and processing of your return. You will receive an email confirmation when your order is received.

• All items must be returned to us unworn, in their original case and box, and with the cleaning cloth.

• Please note, Luv Lou has the right to reject product that appears worn or damaged by the customer, or if the item is not eligible for return e.g. final sale items. We will then post the item back to you at your own cost. 

• We will refund the cost of the item/s only, but not any initial or subsequent shipping costs, customs duties or import taxes.

• Funds can take up to 5 business days to receive depending on your banking institution. You will receive confirmation by email when your return in completed.

• Any items purchased using a discount code (Eg. Welcome code) can be returned for a refund.

• If you purchased using the “BUNDLE 20%” and return 1 pair, the discount amount of that pair and the pair you kept will be removed from your refund.

• We do not offer exchanges or store credit.

Returning An Item From Another Retailer

If you are not 100% happy with your purchase from one of our stockists, please refer to their instore return policy and contact them directly to process your return. 

Warranty Claims

Please visit our Warranty page.