Returns

  • If you wish to return your purchase, you can return your full priced item for a refund or store credit, within 14 days of receiving your order.
  • Any items purchased using a discount code (Eg. Welcome code) can be returned for a refund or store credit.
  • We do not offer exchanges.
  • We do not accept returns on “Sale items”
  • Goods must have all original packaging and show no signs of wear or use.
  • Return shipping costs are to be paid by the customer, this includes duties or taxes for international customers.
  • Items must be returned to our warehouse in Sydney, Australia



    INSTRUCTIONS

  • Please complete your return request in our returns portal here. (you will need your order number) and see our terms & conditions below. Once your return is approved you will receive further postage instruction



    REFUNDS

  • If you request a refund within 14 days of receiving the item, we will refund you in full to your original payment method, once the item has been returned to us.
  • Please submit your refund request in our returns portal here.
  • We aim to refund you within 5 working days of receiving your returned item.
  • We will refund the cost of the item/s only, but not any initial or subsequent shipping costs, customs duties or import taxes.
  • If you purchased using the “BUNDLE 20%” and return 1 pair, the discount amount of that pair and the pair you kept will be removed from your refund.
  • All items must be returned to us unworn, in their original case and box, and with the cleaning cloth. Inspections will take place upon receiving the returned items and if they are in an unsuitable condition the refund will be void and item/s may be shipped back to you at an extra cost.
  • For refund requests outside of the 14 days, the return will not be accepted.



    FAULTY ITEMS

  • If you receive a damaged or incorrect item, please contact us immediately at returns@luvlou.com.au along with photos of your damaged item, and we will let you know how to proceed.