Returns

Luv Lou is committed to customer satisfaction. If you are not 100% happy with your online order, we will happily accept your return within 30 days of receiving your parcel for a full refund. Sale items cannot be returned, unless deemed faulty. We do not offer exchanges or store credit.

Return shipping costs are to be paid by the customer, this includes duties or taxes for international customers.

INSTRUCTIONS

  1. Download, fill out and include our Returns Form in your parcel.

  2. Pack all items with your invoice and return form in a secure carton or reuse the original packaging.

  3. Take your parcel to the nearest post office to ship back to the below address at your cost. 

    Luv Lou Returns
    PO Box 7217
    Alexandria NSW 2015
    Australia

    Choose to ship back your return with any trackable postage service. Luv Lou is not responsible for any lost in transit untracked return parcels. 

  4. You'll be notified once we have processed your refund. Please allow 2-3 weeks for the receipt and processing of your return. A credit will be issued to the original form of payment.


MORE INFORMATION

  • If you believe your product to be faulty, please visit our Contact Us page prior to returning your items.
  • Please note, Luv Lou has the right to reject product that appears worn or damaged by the customer, or if the item is not eligible for return e.g. final sale items. We will then post the item back to you at your own cost. 
  • Funds can take up to 5 business days to receive depending on your banking institution. You will receive confirmation by email when your return in completed.
  • Any items purchased using a discount code (Eg. Welcome code) can be returned for a refund.
  • If you purchased using the “BUNDLE 20%” and return 1 pair, the discount amount of that pair and the pair you kept will be removed from your refund.


RETURNING AN ITEM FROM ANOTHER RETAILER

If you are not 100% happy with your purchase from one of our stockists, please refer to their instore return policy and contact them directly to process your return. 

    WARRANTY CLAIMS

    Please visit our Warranty page.